Livre numérique Klantgestuurd voorraadbeleid en empowerment

Te Woon, offers the tenants the option to actively be a part of housing policy. The transfer of (property) rights and duties from the housing association to the tenant offers the opportunity to be in control over the dwelling.

Central to this dissertation are client driven housing management from housing associations in The Netherlands and the empowerment effects this management has on its tenants. The central issue includes what client driven housing management is (definition), in which ways this can be devised, what the envisioned effects are and which effects this management successfully accomplishes.

The provisions in the contracts, such as reduced price and shared risks, cater for more differentiated homes in the housing stock. The owner occupiers profit both directly considering authority and economical empowerment. However, the contribution of Te Woon to energy and capacity empowerment remains diffuse.

As a result, it is safe to conclude that the expectations are overexaggerated. The effects of Te Woon on, for example, the living quality in neighbourhoods are not tangible yet. Moreover, the tenants themselves have less high expectations.